Shipping policy
SHIPPING POLICY
Last Updated: November 4, 2026
Thank you for shopping at lizenlora. This Shipping Policy explains order processing, estimated delivery periods, shipping charges, tracking information, and lost-package procedures.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Processing includes order verification, preparation, packaging, and carrier handover.
2. ESTIMATED SHIPPING TIME
Estimated shipping transit time is 20–45 calendar days after dispatch.
The separate processing period of 2–3 business days is additional to this transit estimate.
Delivery dates are estimates rather than guaranteed arrival dates. Actual delivery may vary because of customs procedures, public holidays, severe weather, carrier disruptions, or other circumstances.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available shipping destinations are displayed during checkout.
4. SHIPPING CHARGES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
For orders of $30 USD or less, any applicable delivery charges will be displayed before payment confirmation.
No undisclosed shipping charges will be added after checkout.
5. TAXES AND CUSTOMS
Customers will not be asked to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Where applicable, the seller will arrange or cover these charges.
Relevant sales tax, VAT, and other import obligations will be handled according to law.
6. ORDER TRACKING
Tracking information may be provided after an order is dispatched.
To request your available tracking number or a delivery status update, email fabi-topherru@outlook.com with your order number and checkout email address.
Our customer support team will help with available tracking details.
7. SHIPPING DELAYS
Customs inspections, carrier disruptions, public holidays, adverse weather, and inaccurate delivery information may cause delays.
Contact customer support if your order is delayed.
For UK purchases, the extended delivery timeframe must be clearly disclosed and agreed before purchase.
Mandatory consumer remedies for late or undelivered goods remain unaffected.
8. LOST OR MISSING PACKAGES
If your package is missing or confirmed lost during delivery, please contact fabi-topherru@outlook.com.
Provide your order number and relevant shipping details.
We will investigate with the carrier and arrange a replacement at no additional cost or an appropriate refund in accordance with applicable consumer laws.
9. ADDRESS CORRECTIONS
Please verify your delivery information before submitting an order.
If you discover an error, contact customer support promptly. Changes may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Orders may arrive in separate packages.
No additional shipping fee will be charged solely because an order is divided into multiple shipments.
11. SHIPPING SUPPORT
Store Name: lizenlora
Website: https://lizenlora.shop
Customer Service Email: fabi-topherru@outlook.com