Refund policy
RETURN AND REFUND POLICY
Last Updated: November 4, 2026
Thank you for shopping with lizenlora. We want our customers to understand their options when requesting a return, exchange, or refund for products purchased at https://lizenlora.shop.
1. 30-DAY RETURN PERIOD
Customers may request a return within 30 calendar days after receiving their order.
For ordinary change-of-mind returns, products should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Original accessories and packaging should be included where reasonably possible.
These conditions do not limit statutory rights concerning faulty, damaged, or misdescribed goods.
2. FREE RETURN SHIPPING
We offer free return shipping for eligible returns requested within the 30-day return period.
To begin a return, email fabi-topherru@outlook.com with your order number and the product details.
Our support team will provide an authorized return address and a prepaid shipping label or another appropriate return arrangement at our expense.
Please do not send merchandise to an unconfirmed business address. Our return processing facility may be different from our business correspondence address.
3. HOW TO REQUEST A RETURN
- Contact customer service within 30 days after delivery.
- Provide the order number and details of the item.
- Follow the authorized return instructions.
- Retain your proof of return shipment until the request is resolved.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
Include your order number, a description of the problem, and photographs where available.
We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws.
5. REFUNDS
After receiving the returned merchandise or sufficient evidence of return, we will review the request.
Approved refunds will be issued to the original payment method.
Funds typically appear in your account within 3–7 business days after issuance, depending on the bank or payment provider.
Any mandatory statutory refund deadline takes priority over this estimated banking period.
6. EXCHANGES
Exchanges depend on product availability. Contact customer support before returning an item for exchange.
If a direct exchange is unavailable, an eligible return and separate purchase may be offered.
7. ORDER CANCELLATIONS
Contact us promptly if you wish to cancel an order.
We will attempt to cancel the order before dispatch. Orders already shipped may follow the return procedure.
Mandatory consumer cancellation rights remain unaffected.
8. SHIPPING AND TAXES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
Customers will not be asked to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Applicable sales tax, VAT, and import obligations will be handled under relevant law.
Qualifying standard outbound delivery charges will be refunded where required by law.
9. UK CONSUMER RIGHTS
Eligible UK consumers generally have 14 days after receiving goods to cancel an online purchase without giving a reason, followed by another 14 days to return the goods.
Applicable refunds, including qualifying standard delivery charges, will be processed within statutory deadlines.
Certain statutory exceptions may apply to specific types of merchandise.
Our 30-day free returns program provides additional benefits without restricting mandatory consumer rights.
10. CONTACT INFORMATION
Store Name: lizenlora
Website: https://lizenlora.shop
Customer Service Email: fabi-topherru@outlook.com
Please contact our customer support team before sending any return.